» Fields in ticket list
Choose what fields you wish to have displayed in HESK ticket list.
Note that any custom fields need to be saved first before they appear in this list.
If no fields are selected, the Tracking ID field will be selected automatically.
At least one of these three fields must be shown: ID, Tracking ID, Subject
Date format in list of tickets
Select how you would like date columns (submitted, updated) in ticket list show information.
Setting | Result | Example |
HESK Style | HH:mm if updated today Yesterday if updated yesterday DD MMM YY if updated before yesterday |
14:35 Yesterday 26 Sep 14 |
Date and time | As set in Settings > Misc > Date and time | 2014-09-26 14:35:12 |
Date only | As set in Settings > Misc > Date format | 2014-09-26 |
Short descriptive | number + abbreviated time | 1w2d (1 week 2 days) 30s (30 seconds) 2d6h (2 days 6 hours) |
Custom | PHP Date syntax, see PHP manual |